Business owners believed that if they satisfied every client request, they would build a solid connection with them and win a loyal customer who would return and benefit them. Customers, on the other hand, began exploiting company owners’ civility and will complain about anything if their requirements are not satisfied. Owners began applauding back and putting disrespectful customers in their place to defend their staff and the business itself. Read the story and share your views.
Source: Reddit
