Was This Cashier Wrong For Losing Her Cool With An Extreme Couponer?

Source: Reddit

I (18F) am a cashier at a grocery store in my town.

This afternoon we had a large group of people come in together. Turns out they were extreme couponing. For anyone unaware of this, it’s basically people who clip coupons and shop for a shit-ton of groceries and they hope to pay as little as possible. We see couponers all the time but I’ve never seen anyone go as crazy as this family did.

So, basically the mom had hundreds of coupons and a she didn’t bring any money because she thought if she didn’t bring money it would encourage her to do her best and get her groceries for free. Her family stayed by the cart corral while she shopped and every time she needed a new cart they’d give her one and take her full cart. Eventually she finished shopping and she had about six carts of stuff. My manager shut my lane down and helped me bag and then we started ringing.

We get to the end and I’m ringing in the coupons when I get an error message on my screen that says my POS reached the maximum number of coupons for the transaction. So, my manager voided the transaction and we started again and tried to keep each group item together but we kept having the issue with the coupons. We even tried multiple transactions but my store only had five registers and there were people waiting to check out and we couldn’t get the coupons to go through properly.

So, the lady just decided she didn’t want to get anything after all and wouldn’t be buying anything in her carts. Her total after tax, before coupons, was $789.78. There were roughly 500 items listed on her receipt per diem, and her stuff wasn’t just in carts, she was also purchasing flats of sodas, big bags of dog food on rolling carts, flats of canned food. And, the rule at my store is if a customer decides not to buy something at the register then the cashier has to put it all back before they can go home. I had been at work since 5am and I was scheduled to leave at noon and because I had to put everything back I didn’t get off work until about thirty minutes ago. She had taken three hours to shop, herself.

Anyway, when she said she wasn’t going to buy anything after all I had a visceral reaction and said to her, “are you F serious? I have to put all this back by myself.” I should add that she left the store in shambles. The customer started b***hing, so did her group, my manager got in my face, I think the phrase “lazy brat” got thrown around.

My coworkers have my back but my mom and dad were all, “you took a job at a grocery store, you should expect stuff like this to happen. Your reaction was out of line.” I need some advice on if I’m wrong. 

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