Despite of the service, it is customary to offer a good tip. Outsiders are generally perplexed by this. Why do so many workers rely largely on gratuities rather than being given a consistent, decent salary by the establishment? It’s an unsolved puzzle that many of us can’t get our brains around, whether you call it a systematic technique or the backbone of the service culture. In this story an delighted Pizza Hut delivery worker was recently let down by a business party who offered her a $20 tip for a massive $938 order. Read the story and let us know what you think about the situation.
I work security at an office in Dallas. A Pizza Hut delivery person came to the building delivering a HUGE order for a group on the 3rd floor. While she is unloading all the bags of boxes of pizza, and the boxes of wings, breadsticks, and plates and napkins etc. I took the liberty of calling the point of contact letting them know the pizza was here. While waiting for the contact person to come down, I had a little chat with the delivery driver. She was saying how she had a big order before this and another one as a soon as she gets back.
She was pretty excited because she said it was a blessing to be making these big deliveries. She didn’t flat out say it but was excited about the tip she should receive on such a large order. An 18% tip would have been $168 dollars after all. She told me about her kids and how they play basketball in school and are going to state and another one of her sons won some UIL awards in science. You could tell how proud of her children she was. However, she revealed it’s been tough because it’s not cheap, in time or money. She had to give up her job as a teacher so she could work a schedule that allowed her to take care of her children. She said her husband works in security like I do and “it helps but it’s hard out there.”
Eventually the contact person comes down and has the delivery lady lug most of the stuff onto the elevator and up to the floor they were going to because the contact person didn’t bring a cart or anything to make it easier. I help carry a couple of boxes for her onto the elevator and they were off.
A few minutes later she comes back down and she sees me and says “I got it all up there and set it up real nice for them,” as she shows me a picture of the work she did. And then as her voice begins to break she says “they only tipped me $20. I just said thank you and left.”
I asked for her $cashapp and gave her $50 and told her she deserves more but it was all I could spare. She gave me a huge hug and said that this was a sign that her day was gonna get better.
And I didn’t post this to say “look at the good thing I did.” I posted this to say, if someone is going to whip out the company credit card, make a giant catering order and not even give the minimum 18% tip to the delivery driver who had to load it all into their vehicle, use their own gas to deliver it, unload it and then lug it up and set it up. You are a total piece of shit. It’s not your credit card! Why stiff the delivery driver like that?!
I was glad I could help her out but I fear she will just encounter it over and over because corporations suck, tip culture sucks, everything sucks.
Here are a few comments on the story where it was originally posted: